Why do professionals need to position themselves?
Clients have a choice – they get to decide who they engage on particular projects, matters, cases or deals and who they spend their money with. According to research conducted by BTI Consulting in 2011 into the top ways clients select lawyers, personal recommendations are key followed by online searches (I assume this would be similar for selecting other professional advisers).
What they found is that the two are not mutually exclusive and that, if someone recommends a professional to a prospective client, the prospective client is then likely to do an online search on that person prior to contacting him/her (although there will undoubtedly be lots of instances of people finding professional advisers online). Continue reading
If you’re looking to build your professional practice, one of your best referral sources is likely to be others you work with. However, in order for them to recommend you to their clients and networks, they need to know who you help, what you help them with, and some examples of issues you can resolve or assist clients with.
It’s less about cross-selling and more about working together to uncover unmet client needs. Continue reading