Why do professionals need to position themselves?
Clients have a choice – they get to decide who they engage on particular projects, matters, cases or deals and who they spend their money with. According to research conducted by BTI Consulting in 2011 into the top ways clients select lawyers, personal recommendations are key followed by online searches (I assume this would be similar for selecting other professional advisers).
What they found is that the two are not mutually exclusive and that, if someone recommends a professional to a prospective client, the prospective client is then likely to do an online search on that person prior to contacting him/her (although there will undoubtedly be lots of instances of people finding professional advisers online). Continue reading